Case Study: “Pharmacy Service Improvement at CVS (A)”

This project is a business process improvement and analysis assignment focused on the Pharmacy Prescription Fulfilment Process at CVS. The objective was to design a new, improved (“to-be”) business process model for how prescriptions are handled in a pharmacy, using BPMN (Business Process Model and Notation). The goal is to increase revenue and customer satisfaction by fixing inefficiencies in the current (“as-is”) process.